Shipping & Delivery Policy

Orders within the United Arab Emirates are delivered using available courier services.

Applicable delivery charges and available delivery options will be displayed during checkout or otherwise communicated before completion of the order where required.

Delivery estimates are provided as guidance and may vary according to location, courier operations, public holidays and circumstances outside our reasonable control.

Orders may require a reasonable processing period before dispatch.

Limited releases, launches, high-demand periods, public holidays and special circumstances may result in longer processing periods.

Where a material delay attributable to OMR PERFUMER occurs, we will make reasonable efforts to communicate with the affected customer.

International shipping may be offered to selected destinations.

Availability depends on applicable laws, carrier acceptance, dangerous-goods requirements, customs restrictions and other logistical considerations.

Because many fragrances contain alcohol and may be classified as flammable goods for transportation purposes, international shipping availability may differ by destination.

International shipments may be subject to: import duties; VAT or equivalent taxes; customs processing charges; brokerage charges; and local regulatory fees.

Unless expressly included in the amount paid during checkout, such destination-country charges are normally the customer's responsibility.

International shipments may be inspected or delayed by customs or other competent authorities.

OMR PERFUMER cannot guarantee customs-clearance times and is not responsible for delays caused solely by customs or governmental procedures outside our reasonable control.

Before placing an international order, customers should ensure that fragrance products may lawfully be imported into the destination jurisdiction.

Where a shipment is refused, returned, destroyed or otherwise affected because of destination-country restrictions, the matter will be assessed individually in accordance with applicable law and the circumstances of the shipment.

Customers are responsible for providing complete and accurate: recipient name; delivery address; telephone number; email address; and any other information reasonably required by the courier.

Customers should review this information carefully before submitting an order.

If an order cannot be delivered because materially incorrect or incomplete delivery information was supplied, additional delivery or return charges may apply where legally permissible.

If you notice an error after ordering, contact us as soon as possible. Changes cannot be guaranteed once the parcel has entered the courier network.

Where tracking is available, relevant tracking information may be provided after dispatch.

Tracking events are generally generated by the carrier and may not always update immediately.

Any delivery timeframe shown on the website is an estimate unless expressly identified as a guaranteed delivery service.

Courier disruption, customs procedures, severe weather, public holidays, regulatory inspections, transportation restrictions and other circumstances outside our reasonable control may affect delivery.

Customers should inspect the external condition of their parcel promptly after delivery.

If the parcel appears materially damaged, opened or compromised, please photograph the packaging before disposal and contact us promptly.

If a fragrance arrives broken, materially damaged or leaking, please contact OMR PERFUMER promptly after delivery.

We may reasonably request: order number; photographs of the shipping package; photographs or video of the damaged product; photograph of the shipping label; and other reasonable information required to assess the claim.

Confirmed defective or transportation-damaged orders will be handled in accordance with applicable consumer-protection requirements.

If OMR PERFUMER sends a product different from the product ordered, please contact us promptly.

Once reasonably verified, an appropriate replacement, return or refund solution will be provided in accordance with applicable law.

Where tracking indicates that an order may have been lost, OMR PERFUMER may first request an investigation by the relevant courier.

Any replacement or refund will be determined following reasonable verification of the circumstances and subject to applicable consumer rights.

Where delivery fails because the recipient is unavailable, the courier may attempt redelivery or contact the recipient according to its procedures.

Customers should respond to legitimate courier communications concerning their shipment.

If a customer refuses a shipment without a legally valid reason after it has been dispatched, reasonable shipping, return or related costs may be deducted from any amount refundable where permitted by applicable law.

This does not affect rights relating to defective, damaged or incorrectly supplied goods.

Ownership and risk in products will transfer in accordance with applicable law and the circumstances of delivery.

Nothing in this policy is intended to transfer risk to a consumer earlier than permitted by mandatory law.

OMR PERFUMER shall not be responsible, to the extent permitted by law, for delivery delays caused by events genuinely outside its reasonable control.

This may include significant transportation disruption, governmental restrictions, customs actions, severe weather, natural disasters, civil emergencies or carrier network disruption.

For questions regarding an existing shipment, customers should contact OMR PERFUMER through the official contact details shown on our website and include their order number.