Returns, Exchanges & Refund Policy

Because fragrances are personal consumer products and opening or using a fragrance can affect its hygiene, integrity, authenticity and resale condition, change-of-mind returns may be accepted only where permitted under applicable law and where the product satisfies the eligibility requirements below.

Where a change-of-mind return is accepted, the product should generally be: unused; unopened; unaltered; in its original packaging; in resaleable condition; and accompanied by proof of purchase.

OMR PERFUMER reserves the right to reasonably inspect returned products before approving a discretionary change-of-mind refund. This section does not apply where mandatory law provides the customer with additional rights.

Unless required by applicable consumer law, products that have been opened, sprayed, materially used or altered are generally not eligible for a change-of-mind return.

This restriction does not remove rights relating to products that are defective, damaged, incorrectly supplied or otherwise subject to mandatory consumer remedies.

If a product has a genuine manufacturing defect, please contact OMR PERFUMER promptly after discovering the issue.

Depending on the circumstances and applicable law, an appropriate remedy may include replacement, refund or another legally appropriate solution.

If your fragrance arrives broken, leaking or materially damaged, please preserve the product and packaging and contact us promptly.

We may request reasonable photographic or video evidence to verify the condition of the parcel and product and to assist with any courier claim.

If you receive a different product from the product stated in your confirmed order, contact us promptly.

Once verified, OMR PERFUMER will arrange an appropriate remedy in accordance with applicable law.

Fragrance perception is subjective.

A customer's personal dislike of a fragrance, change in preference, perception that the fragrance smells different from expectations, or preference regarding strength does not by itself establish that the product is defective.

We therefore encourage customers to carefully review the fragrance description and available information before purchasing.

Fragrance longevity, projection and diffusion vary according to fabric, environment, climate, temperature, humidity, application quantity and individual perception.

Differences in perceived performance do not automatically indicate a product defect. This does not affect a customer's rights where a product is genuinely defective or materially inconsistent with its stated specifications.

Certain fragrances may contain natural materials.

Minor variations in colour, appearance, sediment, odour profile or development may occur between artisanal batches as a result of natural-material variation. Such variation does not necessarily constitute a defect.

Minor cosmetic damage to external shipping packaging that does not affect the fragrance, bottle or presentation packaging will be assessed according to the circumstances and does not automatically establish that the product itself is defective.

Material damage affecting the purchased product should be reported promptly.

To reasonably assess a claim, we may request information including: order number; description of the issue; photographs; video; packaging photographs; shipping label; and batch information where applicable.

Requests for evidence will be proportionate to the issue being investigated.

Customers making a damage or defect claim should not dispose of the fragrance, bottle, packaging or shipping materials until OMR PERFUMER confirms that they are no longer required for assessment.

Where a return is required, customers should contact OMR PERFUMER before sending the product.

Unauthorised returns may cause processing delays. Return instructions will be provided where applicable.

Approved refunds will generally be returned through the original payment method where technically and legally possible.

Processing times after approval may vary depending on the bank, card issuer or payment provider.

Treatment of original delivery charges will depend on the reason for the return and applicable law.

Where the return results from a confirmed defect, damage or OMR PERFUMER error, legally required delivery-related remedies will be honoured. For discretionary change-of-mind returns, shipping charges may be non-refundable where permitted by law.

Where a return is caused by a confirmed defect, damage or incorrect product supplied by OMR PERFUMER, reasonable return arrangements will be handled in accordance with applicable law.

For an accepted discretionary change-of-mind return, the customer may be responsible for return shipping where legally permissible.

International returns may be affected by courier restrictions, customs procedures and regulations relating to the transportation of alcohol-based fragrances.

Customers should not independently mail a fragrance internationally before receiving appropriate return instructions.

A promotional price or discount does not remove statutory rights relating to defective or incorrectly supplied goods.

Any additional conditions applicable to a promotion will be communicated clearly where relevant.

Complimentary products, promotional samples and gifts that were not separately purchased generally have no independent refundable purchase value.

Where a return affects eligibility for a promotional gift, OMR PERFUMER may require the relevant promotional item to be returned where reasonable and legally permissible.

OMR PERFUMER reserves the right to investigate return requests where there is reasonable evidence of fraud, product substitution, deliberate damage, repeated abuse of return procedures or other unlawful conduct.

This does not affect legitimate consumer claims.

Nothing in this policy excludes, restricts or replaces rights that cannot legally be excluded under applicable consumer-protection legislation.

Where this policy conflicts with a mandatory legal requirement, the mandatory requirement shall prevail.

For a return, exchange, damage or refund request, contact OMR PERFUMER through the official contact details published on our website and provide your order number together with relevant information about the issue.